WE ARE OPEN NORMAL BUSINESS HOURS OF MONDAY THROUGH SATURDAY FROM 10 AM TO 6 PM.
DUE TO AN OVERWHELMING INCREASE OF CUSTOMERS IN OUR RETAIL STORE AS A RESULT OF THE COVID-19 VIRUS, WE MAY NOT BE ABLE TO ANSWER YOUR CALL.
WE ARE VERY LIMITED ON SHOTGUNS AND AMMUNITION - WE SELL OUT WITHIN MINUTES OF ARRIVAL.
PLEASE BEAR WITH US DURING THESE UNPRECEDENTED TIMES AS WE WORK AS QUICKLY AS WE CAN TO TAKE CARE OF EACH AND EVERY ONE OF OUR VALUED CUSTOMERS.
Returns and Refund Policy
- General information
- Most items can be returned to us for a full refund if the package is unopened and is in resellable condition, unless stated otherwise in the list of exceptions below. If the item has been opened and cannot be resold as a new item, store credit may be issued at the sole discretion of Tyler Firearms. Refunds will be issued in the original method of payment. We will not issue cash refunds if you paid for the item with a credit or debit card.
- Non-Returnable Items
The following categories of products are non-returnable for refund or store credit.
- Reloading Supplies (powder, primers, etc.)
- Clothing (if worn)
- Perishable food items
- Pepper Spray
- Air Guns/BB Guns
- Gift Cards
- Firearms Training (once class has been completed)
- Armorer Services / Cerakote
- Time for Refund
- Most returnable items can be returned within 7 days of the date of purchase.
- Defective Products
- If the product you purchased from us has a manufacturing defect, simply bring it to us and we will work with the manufacturer on your behalf to get the issue resolved. Tyler Firearms is not an authorized repair center for any manufacturer and cannot directly repair or replace any defective item, nor are we responsible for any costs for repairing your item if the manufacturer charges for repair, replacement or shipping charges. Tyler Firearms is under no obligation to assist with warranty repairs or replacements for any product we sell. We simply offer this service to the best of our ability. Feel free to Contact us for details about your particular product.